Returns & Exchanges
At Gene Juarez Salons and Spas, we want you to be completely satisfied with your beauty purchase. If a product does not meet your expectations, you may return or exchange it within 30 days of the original purchase date.
Verify Eligibility
Ensure your item is in its original packaging and was purchased within the last 30 days; please note that gift cards and certain personal care items are final sale.
Locate Your Receipt
Provide your original printed receipt or digital order confirmation to ensure a seamless refund to your original payment method.
Visit a Location
Bring your item to any Gene Juarez Salon & Spa location to speak with our guest service team for an immediate exchange or return processing.
Receive Your Refund
Once approved, your refund will be issued to the original form of payment, or you may opt for a Gene Juarez gift card for future service or product use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing