Frequently Asked Questions
Everything you need to know about your luxury experience and beauty essentials.
What is your return policy for hair and skin care products?
We want you to love your results. If you are not completely satisfied with a product purchase, you may return it within 30 days of the purchase date for a full refund or exchange, provided the product is at least 75% full.
How can I check the status of my online order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
Do you offer international shipping for professional beauty products?
Currently, we only offer shipping within the United States. This ensures that we can maintain the fastest delivery times and highest product integrity for our professional-grade formulas.
Are Gene Juarez gift cards valid for both services and retail products?
Yes, Gene Juarez gift cards are incredibly versatile. They can be redeemed for any salon or spa service at our physical locations, as well as for any retail products available in-store or online.
What should I do if my product arrives damaged?
We take great care in packaging your beauty essentials, but if an item arrives damaged, please contact our guest service team within 48 hours of delivery. We will arrange for a replacement to be sent to you immediately.
Can I cancel or modify my order after it has been placed?
To ensure our guests receive their products as quickly as possible, we begin processing orders immediately. Therefore, we are unable to cancel or modify orders once they have been confirmed.